Privacy Policy

1. Introduction

Welcome to Connard & Son Ltd (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.connards.co.uk] (the “Site”) and make purchases from our online store.

2. Information We Collect

We collect personal information that you provide to us directly, such as when you make a purchase or contact customer service. This information may include:

Name
Email address
Mailing address
Phone number
Payment information (credit card details, billing address)
Order history

Depending on your permissions, we may also collect certain information automatically when you visit our Site, including:

IP address
Browser type and version
Operating system
Referring site
Pages you view on our Site
Dates and times of your visits

3. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfil your orders
To communicate with you about your orders and provide customer support
To send you promotional materials and newsletters, if you have opted in
To improve our Site and services
To protect against fraud and unauthorised transactions
To comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service providers who perform services on our behalf (e.g., payment processors, shipping companies)
Legal authorities if required by law or to protect our rights

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. This includes the use of SSL/TLS encryption to ensure that all data transmitted between your browser and our server is secure and protected against interception and tampering.

6. Your Choices

You have the right to:

Access, correct, or delete your personal information
Opt out of receiving promotional emails from us
Disable cookies through your browser settings
To exercise any of these rights, please contact us at [email protected].

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files that are placed on your device. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Connard & Son Ltd
Address: 421 Lord Street, Southport, PR9 0AG
Phone: 01704 531977
Email: [email protected]

This Privacy Policy was amended: 05.06.24

Our aim is to provide the same high level of service and attention to each customer through the internet, that we have striven to achieve in our shop since 1883 for four generations.

Our Reviews

Outstanding customer service. Knowledgeable, professional and courteous. I bought a watch for my son's 18th and nothing was too much trouble for Mr Connard. Highly recommended!

I cannot recommend these jewellers enough. A family run business, with all the professional responsibility and quality of service this requires to succeed, they truly care about customer satisfaction. They have been in the business for many years for a very good reason. Pure quality and expertise. They care!

Every piece of jewellery I own is from Connard & Son. It’s the best in Southport for both service and value. They always have fantastic stock of unique hand crafted pieces and the staff are so knowledgeable. Highly recommended, particularly if you care about craftsmanship when it comes to jewellery!

We ordered a silver Saturno donkey from Connard & Son. It arrived really quickly, in beautiful packaging along with a personal letter and receipt written in fountain pen. We can absolutely recommend them, what a really fantastic and traditional business to purchase such a lovely item from. Thank you

The service and attention to detail provided by Connards is second to none. They got in touch with me immediately after my order, and I was really impressed with their professionalism and kindness. When the order arrived, it was beautifully wrapped (as they knew it was a gift), with a personal note. Doing business with Connards was a great pleasure.

I just want to say a big thank you to everyone that attended to me. I got my dream ring ( I cant stop showing it off). Everyone there are so friendly and understanding. The service is outstanding. I highly recommend